Outsource Ability on behalf of our UK-based client

Introduction

Our client, a UK-based e-commerce brand, is seeking a highly organised and proactive Operations Executive to support day-to-day supply chain and logistics activity. This role is ideal for someone who enjoys problem-solving, thrives in fast-moving environments, and is confident managing suppliers, freight partners, and 3PL relationships.
This is a fully remote position offering autonomy, flexibility, and the opportunity to play a key role in keeping operations running smoothly for a growing business.

Key Responsibilities

Supply Chain & Procurement

• Manage the full lifecycle of purchase orders, from raising POs with suppliers to confirming stock arrival at the UK warehouse.

• Coordinate freight and shipping timelines, ensuring all documentation is accurate and shipments stay on schedule.

• Maintain accurate inventory records across systems, ensuring stock levels are always up to date.

• Identify potential delays or issues early and work with suppliers or freight partners to resolve them quickly.

• Support forecasting by tracking sell-through and helping plan future stock needs.

• Communicate regularly with suppliers to confirm timelines, lead times, and production updates.

Logistics & 3PL Management

• Act as the primary point of contact for the companys 3PL partner, ensuring smooth operational performance.

• Create and manage ASNs (Advanced Shipping Notices) for all inbound shipments.

• Monitor the 3PL portal and Shopify daily to ensure customer orders flow correctly through fulfilment.

• Track performance against SLAs, escalating issues where needed to maintain high-quality service.

• Troubleshoot fulfilment or shipping problems and put preventative processes in place.

• Oversee the returns process with the 3PL to ensure accurate and timely stock handling.

• Identify and implement improvements to reduce shipping costs or enhance delivery times.

Cross-Functional Collaboration

• Work closely with the Customer Support team, providing accurate updates on stock availability, delivery timelines, and order-related issues so customers are kept fully informed.

• Share insights and recurring operational themes with management to support ongoing improvements.

Qualifications

• Minimum of 2 years experience in operations, logistics, or supply chain (e-commerce experience preferred).

• Strong organisational skills with the ability to manage multiple moving parts.

• Confident using Shopify, 3PL tools, or similar operational systems (or willing to learn quickly).

• Excellent communication skills and the ability to work effectively with cross-functional teams.

• Detail-oriented, proactive, and comfortable solving problems independently.

• Able to thrive in a fast-paced, remote working environment.

Compensation

• Competitive compensation based on experience.

• Fully remote, flexible role with a supportive team.

Join Us

If youre organised, solutions-focused, and excited to support a fast-growing e-commerce brand, wed love to hear from you. Apply today and help keep operations running seamlessly behind the scenes.