Outsource Ability, is seeking a skilled professional to redesign and optimise existing Shopify store for better conversions, while managing day-to-day operations including product management, order fulfilment, inventory control, and performance analysis. This role combines strategic design expertise with hands-on e-commerce management to drive sustained sales growth and operational efficiency.

Key Responsibilities

• Redesign and optimise existing Shopify store, including theme customisation, layout improvements, UX enhancements, and conversion-focused updates

• Implement changes to Shopify store, including creating, redesigning, and making updates to existing store

• Add and manage product listings, including descriptions, images, variants, pricing, and collections

• Edit and upload products accurately and efficiently

• Implement and maintain Shopify apps, plugins, and add-ons for enhanced functionality (payments, shipping, reviews, upsells, automation)

• Fulfil customer orders, process shipments, handle refunds/returns, and coordinate with suppliers or warehouses as needed

• Monitor and manage inventory levels, stock updates, and reordering to prevent stockouts or overstock

• Analyse store performance metrics (sales, traffic, conversion rates, AOV, abandonment rates) and generate reports with actionable recommendations

• Perform ongoing store maintenance, troubleshooting, A/B testing, and seasonal/promotional updates

• Collaborate with marketing and content teams to ensure store alignment with campaigns, branding, and promotions

• Provide customer support, manage support tickets, and handle customer service enquiries professionally

Requirements

• Own laptop and reliable high-speed internet connection

• Must have backup power supply such as UPS or Solar

• Minimum of two years experience in:

• Implementing changes to Shopify stores

• Creating, redesigning, and making updates to stores

• Editing and uploading products

• Implementing Shopify apps, plugins, and add-ons

• Providing customer support, managing support tickets, and handling customer service enquiries

• Proven experience designing/redesigning and managing Shopify stores, with demonstrable improvements in conversions, sales, or user experience

• Hands-on expertise in Shopify platform administration, including product management, order fulfilment, and inventory control

• Strong understanding of e-commerce operations, UX/UI best practices, and conversion rate optimisation

• Data-driven approach with experience using Shopify Analytics, Google Analytics, or similar tools to track and report performance

• Excellent communication and organisational skills to manage multiple tasks remotely

• Self-motivated and able to work independently

Bonus

• Experience with advanced Shopify customisations (Liquid, HTML/CSS/JavaScript)