Receptionists

Our client, a luxury hotel set to open soon in St Julian's, Malta, is renowned for its commitment to exceptional service and high standards. They are focused on building a team of dedicated professionals who share their passion for delivering outstanding guest experiences. They are currently seeking enthusiastic and personable Receptionists to be the face of their hotel and provide guests with a warm and welcoming first impression.

Job Description:

As a Receptionist, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they arrive. You will handle guest check-ins and check-outs, manage reservations, and provide information about the hotels facilities and services. Your role is vital in creating a positive and lasting impression on our guests, ensuring their stay is as enjoyable and comfortable as possible.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently and accurately.
• Handle guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolutions.
• Provide information about hotel facilities, services, and local attractions.
• Answer phone calls and manage reservations, both in-person and via various booking platforms.
• Coordinate with housekeeping and other departments to fulfill guest requests and ensure smooth operations.
• Maintain accurate records and manage payments and billing processes.
• Uphold security protocols by following procedures and monitoring guest access.

Qualifications:

• Previous experience as a Receptionist or in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software and reservation systems.
• A friendly, professional, and welcoming attitude.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to handle stressful situations with composure and professionalism.

Benefits:

• Competitive salary and performance bonuses.
• Opportunities for career advancement within the hotel.
• Professional training and development programs.
• Uniforms and meals are provided during shifts.

Apply today and become a part of their team!