Job Openings Service Advisor

About the job Service Advisor

🌟 Exciting Opportunity: Join Our client’s Team as a Service Advisor 🌐🚗

We are actively seeking a Service Advisor to join the ranks of our esteemed client in the automotive industry. If you are a dynamic professional driven by a passion for exceptional customer service, we invite you to become an integral part of their team!

Responsibilities:

  • Set up and schedule appointments to ensure that the workshop’s availability is maximized.
  • Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.
  • Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls.
  • Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.
  • Identifying recalls and immediately inform all clients affected, take immediate action, and process all information / job cards.
  • Notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.
  • Allocate and monitor ‘client waiting’ appointments correctly.
  • Communicate and keep team leaders abreast regarding the status of works, queries, etc.
  • Monitor the daily log sheet.
  • Contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.
  • Confirm with clients any additional / future repairs / ordering of parts.
  • Identify repeat repair concerns and process job cards to the team leaders for immediate action.
  • Prepare weekly job cards for filing and warranty job cards for processing.
  • Contact customers for vehicle collection.
  • Request approvals for Government purchase orders and vehicle collection.
  • Register service packs for new vehicles and upgrade existing service packs.
  • Process cash deposits when necessary.
  • Prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered.
  • Handle invoicing of credit accounts and internal job cards including PDI.

Skills:

  • Excellent communication both in Maltese and English
  • Work on own initiative
  • Time management
  • Service Orientation

Qualifications and Experience:

  • O’ level Standard of Education
  • Basic understanding of basic motor vehicle components
  • Previous experience in a similar role will be considered an asset

If you meet these requirements and are ready to elevate your career, join us now for a journey of continuous growth and success. 🚀🌟