Call Center Representative

Our client is a dynamic and innovative company specializing in providing tailored business solutions, including digital marketing, call center operations, web development, and business consulting. We are dedicated to driving growth and efficiency for our clients by leveraging cutting-edge technology and expert knowledge. Our team is committed to delivering exceptional results and fostering a positive work environment that encourages professional growth and excellence. Join us and be part of a forward-thinking company that values creativity, collaboration, and customer satisfaction.

We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and skills:

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school degree

If you are passionate about providing exceptional customer service and want to be part of a dynamic team that values growth and innovation, apply now and take the next step in your career! 🚀