Job Openings
Spa Receptionist
About the job Spa Receptionist
We are currently seeking a dynamic Spa Receptionist to join our client’s team at one of the island's premier 5-star hotels. ✨🌟
Personality and Role Profile:
You are an energetic and charismatic person thriving to provide an efficient, prompt, trouble free and courteous service connected with arriving, and in-house guests, in line with hotel policies and procedures.
Essential Duties & Responsibilities:
- Provides courteous service to customers by adhering to Spa Front Office SOPs, and by assisting the spa guests as required.
- Ensures that the VIP Standards are executed according to Hotel standards, and follows up accordingly.
- Demonstrates sound knowledge of all services and facilities provided by the spa, and assists the spa’s guest effectively as requested.
- Maximise revenue by selling products and upselling of treatments.
- Issues safety deposit boxes to guests upon request.
- Notifies the Spa Manager or Assistant Spa Manager for immediate action and follow up about any feed-back received.
- Obtains daily information like daily in-house activity.
- Passes guest requests and other information to various departments accurately (like restaurant booking, laundry, hairdresser, etc.).
- Identify and pass on to the management any potential problems and Special Attention Guest requests.
- Takes appropriate prompt remedial action to rectify complaints regarding the spa.
- Takes and delivers accurate and complete messages.
- Assists the management for cosmetics storage management.
Desirable Experience, Qualifications, and Attributes:
- Relevant experience in deluxe spa or services.
- Good knowledge in treatments facial and body, manicure and pedicure.
- Excellent communication skills and pleasant telephone manners.
- Computer literate and good working knowledge of treatments booking software and Opera, as well as MS Office Suite.
- Good command of English (both oral and written).
Join us in delivering unparalleled guest experiences at our world-class spa within the stunning surroundings of our 5-star hotel. ✨🌴🌞