Support and Sales Admin - Medical Devices

Location: Modiin, Israel

We are a dynamic medical device start-up focused on innovative technology for patient monitoring. We are looking for a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.

Responsibilities:

• Oversee sales orders, coordinating with finance and logistics for order processing and delivery.
• Assist in creating and managing marketing campaigns.
• Update CRM with current information.
• Help develop and distribute marketing materials such as brochures and social media content.
• Work with various departments to ensure unified efforts in sales and marketing.

Customer Complaint Management:

• Handle service calls, assist users, and manage tickets in the service management system.
• Work with Operations, R&D, QA, and RA to resolve complaints.
• Ensure the complaint process adheres to policies and regulations.
• Maintain professional communication with customers during issue resolution.
• Keep accurate complaint records and provide reports to management.
• Analyze complaint data for trends and improvements to product performance.

Requirements:

• Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business).
• Experience in marketing, customer support, or QA within the medical devices industry.
• Excellent problem-solving and communication skills.
• Proficiency with complaint management systems and CRM/marketing tools.
• Understanding of medical device regulatory standards (e.g., FDA, ISO). - advantage
• 2+ years of experience in sales or marketing.
• Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
• Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.
• Strong organizational skills and attention to detail.
• Fluent in English and Hebrew, both written and verbal.

Apply today if you have a passion for improving patient care through innovative technology!