Job Openings
Support and Sales Admin - Medical Devices
About the job Support and Sales Admin - Medical Devices
Location: Modiin, Israel
We are a dynamic medical device start-up focused on innovative technology for patient monitoring. We are looking for a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.
Responsibilities:
- Oversee sales orders, coordinating with finance and logistics for order processing and delivery.
- Assist in creating and managing marketing campaigns.
- Update CRM with current information.
- Help develop and distribute marketing materials such as brochures and social media content.
- Work with various departments to ensure unified efforts in sales and marketing.
Customer Complaint Management:
- Handle service calls, assist users, and manage tickets in the service management system.
- Work with Operations, R&D, QA, and RA to resolve complaints.
- Ensure the complaint process adheres to policies and regulations.
- Maintain professional communication with customers during issue resolution.
- Keep accurate complaint records and provide reports to management.
- Analyze complaint data for trends and improvements to product performance.
Requirements:
- Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business).
- Experience in marketing, customer support, or QA within the medical devices industry.
- Excellent problem-solving and communication skills.
- Proficiency with complaint management systems and CRM/marketing tools.
- Understanding of medical device regulatory standards (e.g., FDA, ISO). - advantage
- 2+ years of experience in sales or marketing.
- Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.
- Strong organizational skills and attention to detail.
- Fluent in English and Hebrew, both written and verbal.
Apply today if you have a passion for improving patient care through innovative technology!