Sales & Customer Executive

We are looking for a proactive and customer-focused Sales and Customer Executive to join a dynamic team in the insurance industry. The ideal candidate will provide top-tier customer service while managing client inquiries efficiently and professionally.

Job responsibilities and duties:

• Provide first-line insurance customer support
• Handling of incoming calls and emails in the most professional and efficient way in line with the company’s standards
• Working closely with other internal departments in resolving customer queries
• Issuing and sending client documentation

Qualifications and skills:

• Advanced level of education
• Fluency in written and spoken Maltese and English
• Be computer literate and familiar with Microsoft Office application
• Must be outgoing and have a positive attitude together with the ability to relate well with our customers
• Be an excellent team player and work well under pressure
• Portray problem-solving skills and a strong customer-oriented attitude
• Telephone etiquette, communication and organisational skills are a must
• Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

• A competitive salary
• Paid breaks and comfort breaks
• Motor and Home Assistance benefit
• Discounted insurance products
• On-the-job training throughout your career

After successful completion of the probation period, candidate will be entitled to:

• 1-2 days of hybrid working
• Birthday leave
• Off-peak leave
• Health insurance
• Variable salary
• Sponsorships for professional qualifications and training

If you’re passionate about delivering exceptional customer service and eager to grow in the insurance sector, this role offers a fantastic opportunity for career progression! 🚀