Job Openings Front Office Agent (French, Polish, German Speaking)

About the job Front Office Agent (French, Polish, German Speaking)

Join our prestigious client’s team at a high-end hotel in Malta, where exceptional service meets luxury. We are currently seeking a dynamic Front Office Agent fluent in French, Polish or German to contribute to the seamless experience of our guests.

Responsibilities:

  • Greet and assist guests upon arrival with a warm and welcoming demeanor.
  • Handle check-ins and check-outs efficiently, ensuring accuracy in all procedures.
  • Provide information about hotel services, amenities, and local attractions.
  • Respond to guest inquiries and concerns promptly and professionally.
  • Manage reservations and collaborate with other departments to ensure guest satisfaction.
  • Handle payment transactions and maintain accurate records.
  • Address and resolve guest issues to guarantee a positive experience.

Requirements:

  • Fluent in Polish and English (both written and spoken).
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional interpersonal and communication skills.
  • Proficient in using hotel management software.
  • Ability to work in a fast-paced environment with attention to detail.
  • Positive attitude and a passion for delivering excellent customer service.

Perks:

  • Competitive salary and benefits.
  • Training and development opportunities.
  • A vibrant and inclusive work environment.

Join us in creating unforgettable experiences for our guests in the heart of Malta! 🌺✨