We are excited to support our client in finding a professional and guest-focused Host/Hostess. This is a direct employment opportunity with our client. The role requires an individual with excellent communication skills, a warm and welcoming personality, and the ability to ensure smooth reservations and seating for all guests in a 5-star environment.

Responsibilities

• Answer all incoming calls promptly and courteously.

• Handle bookings accurately and keep messages updated.

• Provide guests with accurate information on the outlet and hotel.

• Assist in maximizing table occupancy and managing waiting lists.

• Monitor future booking constraints.

• Maintain knowledge of all foods and drinks offered.

• Keep guest profiles updated in the booking system.

• Communicate reservations to the Manager or Headwaiter on duty.

• Coordinate large bookings with the Manager before confirmation.

• Greet guests warmly, using their names, and escort them to their seats.

• Engage naturally with guests and upsell where appropriate.

• Report complaints or comments to the Manager/Headwaiter.

• Promote hotel outlets and services.

• Perform additional tasks as required.

Requirements

• Excellent guest service skills and attention to detail.

• Ability to work under pressure and unsupervised.

• High standard of personal presentation.

• Confident, professional, and welcoming personality.

• Very good spoken and written English.

• Flexibility to work in shifts.

• Hands-on experience with cash handling and ideally Micros Simphony POS.

• Valid local Food Handling License in accordance with the Food Safety Commission of Malta.

Why Apply?
This is a direct employment opportunity with a prestigious 5-star establishment. Join a supportive team, deliver exceptional guest experiences, and grow professionally. If you are passionate about hospitality and enjoy creating memorable moments for guests, we would love to hear from you.