Receptionist/Administrative Assistant

Job Summary:

We are seeking a highly organized and friendly Receptionist / Admin Assistant to be the first point of contact for our clients and visitors. In this role, you will be responsible for managing front desk activities, handling calls and emails, and providing administrative support to our team. The ideal candidate should be professional, detail-oriented, and able to multitask in a fast-paced BPO environment.

Key Responsibilities:

• Greet and welcome visitors, ensuring a positive first impression of the company.
• Answer and direct phone calls, take messages, and manage phone inquiries efficiently.
• Respond to emails and inquiries, providing necessary information or directing to the appropriate departments.
• Maintain the front desk and office area, ensuring it is clean and presentable at all times.
• Assist with scheduling meetings, conferences, and appointments for team members and clients.
• Support HR and administrative functions, including filing, record-keeping, and document management.
• Coordinate office supplies and inventory, placing orders as necessary.
• Assist with onboarding new employees, preparing necessary documentation, and ensuring smooth integration into the company.
• Maintain confidential and sensitive information with discretion and professionalism.
• Perform general administrative tasks including data entry, creating reports, and preparing presentations.
• Support with employee inquiries and act as a liaison between staff and management when necessary
• Arrange and manage travel bookings, including hotels, flights, and car rentals, ensuring cost efficiency and adherence to travel policies.
• Prepare detailed travel itineraries and provide necessary documentation for seamless trips.
• Coordinate changes or cancellations promptly to accommodate scheduling adjustments.
• Maintain accurate records of travel expenses and bookings for reporting purposes.

Qualifications:

• High school diploma or equivalent; additional certifications in office administration or related fields are a plus.
• Previous experience as a receptionist or in a similar administrative role, preferably in a BPO or fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and basic office equipment (copiers, printers, etc.).
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Positive attitude, strong work ethic, and a proactive approach to work.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience in the BPO industry is an advantage.
• Knowledge of scheduling software and office management tools.
• Fluency in [local language/English] is preferred.

Working Conditions:

• Full-time position.
• Office-based work in a dynamic and collaborative environment.
• Occasional overtime may be required.

If you are a motivated, detail-oriented individual looking to work in a dynamic and growing industry, we encourage you to apply for this exciting opportunity.