VoIP Support Engineer

Job Summary:

We are seeking a skilled VoIP Engineer to join our team and support our VoIP infrastructure for an Australian telecommunications company. The role involves configuring, managing, and troubleshooting VoIP systems to ensure seamless communication services for our clients. The ideal candidate will have strong experience in SIP, PBX systems, and VoIP troubleshooting, as well as familiarity with Australian telecom standards.

Key Responsibilities:

• Design, implement, and maintain VoIP solutions, including PBX systems and related infrastructure.
• Diagnose and resolve VoIP and SIP-related issues, including call quality, connectivity, and routing problems.
• Monitor system performance and conduct regular testing to ensure reliability and optimal performance.
• Configure and manage voice platforms such as Vodia, Audiocodes, Sonus/Ribbon, or similar systems.
• Collaborate with internal teams and clients to deliver customized voice solutions that meet business needs.
• Provide technical support for escalated VoIP issues and ensure timely resolution.
• Document configurations, processes, and troubleshooting steps for internal and client use.
• Stay up to date with the latest VoIP technologies, tools, and industry trends.

Requirements:

• Proven experience as a VoIP Engineer or similar role in the telecommunications industry.
• Proficiency in configuring and troubleshooting SIP trunks and PBX systems.
• Hands-on experience with VoIP platforms such as Vodia, Audiocodes, and Sonus/Ribbon.
• Solid understanding of networking concepts, including VLANs, QoS, firewalls, and NAT traversal.
• Familiarity with Australian telecom regulations and standards is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for working with clients and teams.
• Relevant certifications (e.g., CCNA Voice, VoIP certifications) are advantageous.

Preferred Skills:

• Experience with cloud-based VoIP solutions.
• Knowledge of Linux and scripting for system automation.
• Familiarity with call analytics and monitoring tools.