Billing and Collections Officer

Job Description:

We are looking for a dedicated and competent Billing & Collection Officer to manage and execute the organisation's billing and collections procedures, addressing customer inquiries, processing payments, and pursuing outstanding balances. This role involves collaborating with both internal and external stakeholders to maintain accuracy and promptness as per company policies and procedures.

Our Billing and Collection Officer should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Responsibilities

• Active and efficient resolution of customer billing and collections enquiries.
• Resolve billing discrepancies and handle customer disputes professionally.
• Efficient management of inbound and outbound customer communications.
• Processing of customer payments.
• Management of payment extensions, suspensions, and disconnections.
• Monitor accounts to identify outstanding debts, including historical investigations.
• Develop and maintain relationships with customers to facilitate timely payments.
• Maintain accurate records of client accounts and interactions.
• Work closely with the internal relevant teams and members to resolve issues in a timely manner.

Requirements and skills

• Proven experience as a Collection or Billing Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Proficiency in Xero and CRMs
• Proficiency in MS Excel Sheets
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associates/Bachelors degree is a plus