Customer Service Representative Dispatcher

Job Summary:

The CSR Dispatcher will be responsible for coordinating and managing the dispatch of services and ensuring timely and effective communication between customers, service providers, and internal teams. This role requires excellent organizational skills, the ability to multitask, and a strong commitment to customer satisfaction.

Key Responsibilities:

Customer Service:

• Respond promptly and professionally to customer inquiries and requests via phone, email, and chat.
• Provide accurate information about services, pricing, and scheduling.
• Resolve customer issues and complaints efficiently and courteously.

• Schedule and dispatch service calls to appropriate personnel based on customer needs and technician availability.
• Monitor and track the status of service calls and update customers on progress.
• Optimize routes and schedules to ensure timely and cost-effective service delivery.

• Maintain clear and effective communication with customers, technicians, and internal teams.
• Relay important information and updates to service providers and ensure they have the necessary details for each job.
• Document all interactions and service call details in the company's database.

• Assist with data entry, record-keeping, and other administrative tasks as needed.
• Generate and analyze reports to track service performance and identify areas for improvement.
• Maintain accurate and up-to-date customer and service records.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service, dispatch, or a related field is a plus.
• 2 to 3 years of proven experience in a customer service or dispatch role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dispatch software, CRM systems, and other relevant tools.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills and a proactive approach to handling challenges.