Sales & Product Administration Officer

About the role: 

The Sales Administration Officer supports the direct and indirect sales teams by completing service qualifications, compiling and generating paperwork, and performing data entry into Telairs internally developed ERP system.

The role also supports the product team with product administration.

This role requires excellent organisational skills, attention to detail, and strong communication abilities to ensure seamless sales operations and high customer satisfaction. The chosen candidate will also have advanced skills with Microsoft Excel.

Role and Responsibilities:

Paperwork Generation:

• Prepare and generate all necessary sales documents and contracts for the sales team.
• Ensure all paperwork is completed accurately and promptly.

CRM Management:

• Enter and maintain signed paperwork and customer information in the CRM system.
• Ensure data integrity and accuracy within the CRM.
• Update and manage CRM records to reflect current sales activities and status.

Administrative Support:

• Assist the sales team with various sales administrative tasks as needed.
• Coordinate with other departments to facilitate smooth sales operations.
• Maintain organised records and filing systems
• Service Qualifications (SQs)
• Lead Allocations & Refunds
• PBX Extension Reconciliation
• Finance Maturations

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• Assist in processing residential sales orders.
• Provide customers with information about products, services, pricing, and availability.
• Follow up with customers to ensure satisfaction and address any concerns or issues.

Inbound Calls Management:

• Handle inbound sales calls, providing exceptional customer service.
• Answer customer inquiries and resolve issues efficiently.
• Direct calls to appropriate sales representatives when necessary.

Essential skills, attributes & qualities

• High school diploma or equivalent; additional qualifications in sales or business administration are a plus.
• Proven experience in a sales administration or similar role.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organisational and multitasking skills.
• Strong attention to detail and accuracy.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a positive attitude.
• Strong problem-solving abilities.
• Ability to handle high-pressure situations with professionalism.
• Willingness to learn and adapt to new processes and technologies.
• Proactive approach to improving sales processes and customer satisfaction.