Provisioning Team Lead/Manager

Job Overview:

The Provisioning Team Lead/Manager is responsible for overseeing the provisioning process, ensuring the timely and accurate delivery of services and products to clients. This role involves managing a team, coordinating with internal departments, and streamlining operations to meet client expectations. The ideal candidate will possess strong leadership skills, a deep understanding of provisioning systems, and a commitment to continuous improvement.

Key Responsibilities:

• Lead and manage the provisioning team, ensuring optimal performance and professional development.
• Oversee the end-to-end provisioning process, including service activation, configuration, and delivery.
• Coordinate with sales, customer support, and technical teams to ensure smooth service transitions and client satisfaction.
• Develop, implement, and optimize processes to improve efficiency and accuracy in provisioning.
• Monitor team performance metrics and report on key performance indicators (KPIs).
• Resolve escalated issues promptly, ensuring minimal impact on service delivery.
• Ensure compliance with company policies and industry regulations.
• Conduct regular training sessions to keep the team updated on new technologies and procedures.

Qualifications:

• Bachelor's degree in Information Technology, Telecommunications, or a related field.
• Minimum of 5 years of experience in provisioning or a related field, with at least 2 years in a leadership role.
• Strong knowledge of provisioning systems, processes, and best practices.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Preferred Qualifications:

• Experience in the telecommunications or IT services industry.
• Certification in project management (e.g., PMP) or ITIL.