Job Openings MRI Application Support Analyst

About the job MRI Application Support Analyst

Manage 1st level support of Property management applications via the Jira Centuria Systems Support Application.

The role will be within Centurias Shared Service function reporting to MRI Snr Systems Analyst

The role will work across all Centurias Property Management business channels in Aust. as well as the Manila team.

Function:

Application Management and Support

The tasks and responsibilities for the role include:

Management of 1st level support/queries logged via Jira requests, including:

  • Triage support requests to resolve user issues
  • Database updates across Project/Entity/Building/Banks/AP ERP tables
  • New user set up
  • Property allocations (user assignment / permissions)
  • Data extracts requests run basic SQL queries
  • Maintain a separate Tracker in Teams re new property data
  • Support in the creation/processing of Budget and Reforecasts
  • GL Account mapping across multiple applications
  • Run daily / weekly integrity checks and complete follow ups
  • Security and User assignment Reviews in Nexus and MyBuildings for DLOAs
  • Offboarding process documentation and testing for hand over to operational areas

This will involve engaging with users and external consultants to close out support requests in a timely manner, in accordance with systems SLAs.

Aptitude:

    • Basic level understanding of Finance/Accounting practices and double entry
    • Extended knowledge/ability to read/write and run SQL
    • Continuous Improvement Focus
    • Positive can-do attitude
    • Strong attention to detail
    • Strong communicator and an influencer
    • Strong controls and governance focus
    • Team player
    • Trouble shooting user issues
    • Understanding of databases and data structures
    • Understanding of an ERP system and multiple modules
    • Willingness to learn new skills
    • Overtime expectation, paid for
    • High appetite to push oneself
    • Propensity to engage with AI tools

Qualification & Experience:

- At least 3 year in a similar role

Preferable:

Property industry experience

Any experience with the following would be beneficial: MRI, Nexus, MyBuildings, Hydra

Knowledge of Microsoft suite of products including Teams, Word, Excel

Can start ASAP

Highly Regarded:

SSMS SQL Server Management Studio

SSIS SQL Server Integration Services

PowerBi