Manager, Patient Experience

JOB DETAILS:

Hospital is a licensed 122-bed facility accredited by the Joint Commission and only designated Trauma Center and a county-designated Paramedic Base Station.

Job Descriptions:

The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience.

This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors.

EDUCATION:

Completion of an accredited Registered Nurse program.

Bachelors degree from an accredited College or University in related field required.

Masters degree from an accredited College or University in related field preferred.

CERTIFICATIONS/LICENSES

Current California RN License

Certified Patient Experience Professional (CPXP), preferred

Certified Professional in Healthcare Quality (CPHQ), preferred

EXPERIENCE:

3 years of clinical experience in an acute with leadership abilities

Experience in patient advocacy or complaint/grievance management, preferred.

1 year of quality or performance improvement experience including data analysis and management

BENEFIT HIGHLIGHTS:

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match and discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities within its 300+ Subsidiaries!