Job Openings Move-Out and Revenue Assurance Coordinator

About the job Move-Out and Revenue Assurance Coordinator

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect property management companies with highly skilled virtual professionals. We are committed to helping our clients run seamless operations while providing our team members with a growth-oriented and supportive remote work environment. Learn more at ourassistants.com.

Job Summary

We are looking for a Move-Out and Revenue Assurance Coordinator to manage the end-to-end move-out process and ensure accurate rent collection for our property management clients. This role plays a critical part in upholding legal compliance, maintaining profitability, and delivering excellent customer service.

Key Responsibilities

General Responsibilities

  • Deliver superior customer service to residents, vendors, and clients.

  • Stay up to date with landlord-tenant laws, fair housing policies, and rental agreements.

  • Maintain organized and legible records using AppFolio and Dropbox.

  • Communicate regularly with supervisors, team members, and leadership.

  • Follow company policies, procedures, and employee handbook.

  • Attend all assigned training and development sessions.

Revenue Assurance Responsibilities

  • Oversee all rent collection operations for assigned properties.

  • Maintain property delinquency rates at or above 95%.

  • Accurately document collections and communications in AppFolio.

  • Monitor evictions, NSF payments, and legal cases.

  • Manage Section 8 contracts, payments, and audits.

  • Maintain accurate resident ledgers, process refunds or credits as needed.

  • Monitor and manage online resident payment options.

Move-Out Coordinator Responsibilities

  • Manage the entire move-out process using AppFolio workflows.

  • Document communications and generate SODAs (Statements of Deposit and Accounting).

  • Ensure all move-out operations comply with legal requirements.

  • Track and reconcile damages and fee charges.

  • Recommend improvements to policies and procedures related to move-outs.

Daily Responsibilities

  • Respond to emails, voicemails, and inquiries within 24 hours.

  • Attend virtual team meetings via video, with a stable internet connection.

Monthly Responsibilities

  • Audit late fees for compliance with leases and legal standards.

  • Prepare and send non-payment notices for approval.

Annual Responsibilities

  • Work with Accounting and Portfolio Managers to support annual budgeting processes.

Qualifications

  • Proven experience in property management or a similar administrative role.

  • Proficiency in AppFolio property management software.

  • Strong understanding of landlord-tenant and fair housing laws.

  • Excellent communication, organizational, and customer service skills.

  • Ability to handle sensitive and confidential information.

  • Proactive and detail-oriented work ethic.

What We Offer

  • Competitive compensation based on experience

  • Permanent remote work

  • A collaborative and supportive team environment


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