Move-in Coordinator

Location: Work from Home | Philippines & LatAm
Type of Employment: Full-time
Work shift: USA Business Hours

About Us:

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us to be part of a dynamic team that values excellence and innovation. For more, visit ourassistants.com.

Job Overview:

The Move-In Coordinator is responsible for ensuring a seamless leasing experience by managing move-in processes, maintaining compliance with landlord-tenant laws, and providing excellent customer service.

The Move-In Coordinator is responsible for managing the leasing and move-in process, ensuring a seamless transition for residents while maintaining compliance with landlord-tenant laws and company policies. This role requires strong organizational skills, attention to detail, and excellent customer service abilities.

Key Responsibilities:

Leasing & Move-In Coordination:

• Oversee and complete the AppFolio Move-In Workflow accurately and on time.
• Ensure leases are fully signed and all move-in details are properly documented.
• Coordinate inspections, rent-ready status, and lockbox installations with the Property Director.
• Respond promptly and professionally to prospect and resident inquiries.

Resident & Client Communication:

• Provide exceptional customer service to prospective and current residents.
• Maintain clear and timely communication with Leasing Specialists, vendors, and internal teams.
• Document all resident interactions in AppFolio by the end of each business day.

Compliance & Documentation:

• Stay updated on landlord-tenant laws and fair housing regulations to ensure compliance.
• Keep accurate and organized records in AppFolio and Dropbox.
• Follow company policies, procedures, and leasing guidelines.

Administrative & Operational Support:

• Check and manage schedules, voicemails, and emails, responding within 24 hours.
• Review approved applications and ensure all required documents are sent.
• Attend team meetings to discuss updates, challenges, and process improvements.
• Assist with additional tasks as needed to support leasing operations.

Qualifications & Requirements:

• Experience: At least 1-2 years of experience in property management, leasing, or customer service.
• Knowledge: Familiarity with leasing processes, fair housing laws, and landlord-tenant regulations.
• Technical Skills: Experience using property management software (AppFolio) preferred.
• Communication: Strong written and verbal communication skills to interact with residents, vendors, and internal teams.
• Organization: Ability to manage multiple tasks, meet deadlines, and maintain accurate records.
• Customer Service: A proactive, problem-solving mindset with a focus on resident satisfaction.

Note: Only applicants based in the Philippines will be considered.