Latin America - CSR - Property Management

We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) with experience in property management and proficiency in Vantaca or CINC software. As a CSR, you will act as the primary point of contact for homeowners, tenants, and property managers, ensuring excellent customer service and smooth operations.

Key Responsibilities:

• Customer Support:
  • Respond promptly to homeowner and tenant inquiries via phone, email, and other communication channels.
  • Resolve issues related to property management, billing, and account details in a professional and timely manner.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
• Property Management Support:
  • Utilize Vantaca or CINC to update and manage homeowner records, account details, and financial transactions.
  • Assist with community newsletters, notices, and other communication efforts.
  • Process payments, account adjustments, and fee reconciliations as required.
• Administrative Tasks:
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Support the onboarding process for new homeowners, ensuring smooth integration into the community.
  • Collaborate with property managers to address homeowner concerns and improve operational efficiency.

Skills Required:

• Proven experience as a Customer Service Representative in the US any property management industry.
• Proficiency with Vantaca or CINC software (mandatory).
• Excellent verbal and written English communication skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills with the ability to remain professional and empathetic under pressure.
• Familiarity with property management processes and terminology is a plus.

Benefits:

• Competitive compensation based on experience.
• Permanent remote work environment.
• Opportunities for career growth in the property management industry.
• Supportive and collaborative team culture.