Property Manager - Buildium

Location: Work from Home 

Type of Employment: Full-time requirements)

Work Shift: US Business Hours

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us to be part of a dynamic team that values excellence and innovation. For more, visit ourassistants.com.

Job Overview:

We are seeking a highly reliable and experienced Virtual Assistant with strong knowledge of Buildium to support our property management operations. The ideal candidate must be organized, detail-oriented, and proactive in handling administrative and customer service tasks. Spanish language proficiency is required for communication with tenants, vendors, and stakeholders.

Key Responsibilities:Customer Communication & Follow-Ups

• Respond to all calls, texts, and emails within one business day and log them into an Excel sheet for tracking.
• Confirm job details with new clients, ensuring deposits are made, colors are chosen, and weather conditions are checked.
• Follow up with existing clients, providing updates, addressing concerns, and identifying additional service opportunities.
• Reach out to potential clients who received estimates to inquire about project timelines and interest.

Financial & Job Tracking

• Track daily job activity and update job-related Excel sheets with receipts.
• Monitor outstanding balances and follow up for payments via calls, emails, and texts until payments are received.
• Maintain organized records of job activities, financial transactions, and communications.

Marketing & Lead Generation

• Call and email key business networks (Letip, LICN, landlords from DPM) at scheduled intervals to maintain engagement.
• Conduct monthly mailer campaigns for tenants, past clients, and potential leads.
• Perform property research on Craigslist (3x per week) and Zillow (2x per week) to identify potential landlord leads.
• Contact property management companies within a 20-mile radius to offer maintenance services.
• Create and post daily work photos and marketing content using Canva for social media platforms.

Calendar & Scheduling

• Ensure the business calendar remains full with scheduled jobs.
• Proactively book new jobs to keep the team engaged and minimize downtime.
• Schedule and confirm estimate appointments, sending email confirmations with detailed job descriptions.

Customer Experience & Process Improvement

• Enhance the customer experience by ensuring fast responses to inquiries via platforms like Angies List, Craft Jack, 99 Calls, Google Ads, and Painters Choice.
• Streamline the payment process to make it quick and user-friendly for customers.
• Maintain a professional, friendly, and energetic demeanor in all client interactions.

Required Qualifications:

• Proven experience using Buildium (mandatory).
• Fluent in Spanish (spoken and written).
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Experience with customer service and administrative support.
• Proficiency in Microsoft Excel and Google Suite.
• Ability to create engaging marketing content using Canva.
• Self-motivated and proactive with strong problem-solving abilities.

Preferred Qualifications:

• Experience in property management or real estate.
• Knowledge of digital marketing and social media management.
• Familiarity with payment processing systems and CRM tools.

Note: Only applicants based in the Philippines and Latin America will be considered.