Latin America - Move-Out and Revenue Assurance Coordinator

OurAssistants is seeking a Move-Out and Revenue Assurance Coordinator to ensure seamless move-out operations and maximize revenue assurance for our property management clients. Youll play a pivotal role in maintaining property profitability, legal compliance, and outstanding customer service.

Key Responsibilities:

General Responsibilities:

• Deliver superior customer service to residents, vendors, and clients.
• Stay updated on landlord-tenant laws, fair housing policies, and rental agreements.
• Maintain organized, legible records in AppFolio and Dropbox.
• Communicate effectively with supervisors, team members, and leadership.
• Adhere to company policies, procedures, and employee handbooks.
• Attend all assigned training and development sessions.

Revenue Assurance Responsibilities:

• Oversee all rent collection operations for assigned properties.
• Maintain property delinquency rates at or above 95%.
• Accurately document collections and resident communications in AppFolio.
• Track evictions, non-sufficient funds (NSF) payments, and legal cases.
• Manage Section 8 contracts, payments, and audits.
• Maintain accurate resident ledgers and issue refunds or credits as needed.
• Monitor and manage online payment options for residents.

Move-Out Coordinator Responsibilities:

• Oversee the move-out process and AppFolio workflows.
• Document communication and process Statements of Deposit and Accounting (SODA).
• Ensure legal compliance during move-out operations.
• Track and reconcile resident charges and credits for damages and fees.
• Suggest policy and procedural improvements for the move-out process.

Daily Responsibilities:

• Respond to emails, voicemails, and inquiries within 24 hours.
• Attend virtual team meetings with video capability and stable internet.

Monthly Responsibilities:

• Audit late fees and ensure compliance with lease agreements and legal requirements.
• Generate and deliver notices of non-payment for review and approval.

Annual Responsibilities:

• Collaborate with accounting and portfolio managers to prepare annual budgets.

Qualifications:

• Proven experience in property management or a similar field.
• Proficiency in AppFolio software.
• Strong knowledge of landlord-tenant laws, fair housing laws, and rental agreements.
• Exceptional organizational, communication, and customer service skills.
• Ability to handle confidential information responsibly.
• A proactive attitude and attention to detail.

What We Offer:

• Competitive compensation.
• Permanent remote work.
• A collaborative and supportive team culture.

**For LATAM Applicants Only**