HOA CSR [PM]

Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.

Job Summary

We are seeking a detail-oriented and customer-focused HOA Customer Service Representative to provide exceptional support to homeowners' associations (HOAs). The ideal candidate will handle homeowner inquiries, assist with administrative tasks, and ensure smooth day-to-day operations while delivering outstanding service.

Key Responsibilities

• Respond to homeowner inquiries via phone, email, or online portals professionally and efficiently

• Assist with HOA administrative tasks such as issuing notices, processing violations, and maintaining records

• Coordinate with HOA board members, vendors, and property managers to resolve homeowner concerns

• Manage community calendars, schedules, and booking requests for shared amenities

• Handle and escalate homeowner complaints while ensuring timely resolutions

• Provide updates to homeowners regarding community events, projects, and important announcements

• Maintain accurate records of all interactions and transactions in HOA management software

• Generate reports for board meetings and assist with newsletter creation

• Collaborate with team members to ensure smooth HOA operations and consistent customer service

Qualifications and Skills

Required:

• 1+ year of customer service experience, preferably in the property management or HOA industry

• Strong written and verbal communication skills in English

• Ability to handle multiple tasks, prioritize, and meet deadlines

• Proficiency with HOA management tools like Vantaca, CINC Systems, or similar platforms

• High level of attention to detail and problem-solving skills

• Professional and empathetic demeanor when dealing with homeowners

Preferred:

• Experience working with HOAs or property management companies

• Familiarity with community association policies and procedures

• Ability to work independently and collaboratively in a remote environment

Additional Requirements

• Must be currently residing in the Philippines or Latin America

• Must have a stable internet connection and remote-ready workstation

Compensation and Benefits

• Permanent work-from-home setup

• Ongoing training and professional development opportunities

• Collaborative and supportive work environment

• Competitive salary