PH - HOA Customer Service Representative

Location: Work from Home | Philippines
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours | EST or PST Time

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us to be part of a dynamic team that values excellence and innovation. For more, visit ourassistants.com.

Job Summary

We are seeking a detail-oriented and customer-focused HOA Customer Service Representative to provide exceptional support to homeowners' associations (HOAs). The ideal candidate will handle homeowner inquiries, resolve issues promptly, and assist with administrative tasks to ensure smooth HOA operations.

Responsibilities

• Respond to homeowner inquiries via phone, email, or online portals with professionalism and efficiency.
• Assist with HOA administrative tasks, such as sending notices, processing violations, and maintaining records.
• Coordinate with HOA board members, vendors, and property managers to resolve homeowner concerns.
• Manage community calendars, schedules, and booking requests for shared amenities.
• Handle and escalate homeowner complaints while ensuring prompt resolutions.
• Provide updates to homeowners regarding community events, projects, and important notices.
• Maintain accurate records of all interactions and transactions in HOA management software.
• Generate reports for board meetings and assist in preparing HOA newsletters.
• Collaborate with team members to ensure smooth HOA operations and excellent customer service.

Qualifications and Skills

Required:

• 1+ year of customer service experience, preferably in the property management or HOA industry.
• Strong written and verbal communication skills in English.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Proficiency with HOA management tools like Vantaca, CINC Systems, or similar platforms.
• High level of attention to detail and problem-solving skills.
• Professional and empathetic demeanor when dealing with homeowners.

Preferred:

• Experience working with HOAs or property management companies.
• Familiarity with community association policies and procedures.
• Ability to work independently and collaboratively in a remote environment.

Compensation and Benefits

• Permanent work-from-home setup
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment
• Competitive salary

Note: Only applicants based in the Philippines will be considered.