PH - Short-Term Rental VA

Location: Work from Home | Philippines
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours | EST or PST Time

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us to be part of a dynamic team that values excellence and innovation. For more, visit ourassistants.com.

Job Summary

We are seeking a Short-Term Rental Virtual Assistant to support property owners and managers in operating short-term rental properties. This role involves managing guest communications, coordinating bookings, and ensuring an excellent guest experience while handling administrative and operational tasks.

Responsibilities

• Respond to guest inquiries and booking requests promptly via email, messaging platforms, or phone.
• Manage property listings across platforms like Airbnb, Vrbo, and Booking.com.
• Coordinate with cleaning and maintenance teams to ensure properties are guest-ready.
• Update calendars to prevent double bookings and optimize occupancy rates.
• Handle guest check-in/check-out processes and provide instructions.
• Resolve guest issues or concerns during their stay to maintain high ratings.
• Monitor and respond to guest reviews professionally.
• Track and report on booking trends, revenue, and property performance.
• Assist with pricing adjustments based on market trends.

Qualifications and Skills

Required:

• Proven experience with short-term rental platforms (e.g., Airbnb, Vrbo).
• Excellent communication skills in English (verbal and written).
• Ability to handle guest concerns professionally and empathetically.
• Strong organizational and multitasking skills.
• Proficiency in property management tools and apps for short-term rentals.

Preferred:

• Experience working with property managers or rental hosts.
• Knowledge of dynamic pricing strategies for short-term rentals.
• Familiarity with time zone management and US-based guest expectations.

Compensation and Benefits

• Permanent work-from-home setup
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment
• Competitive salary

Note: Only applicants based in the Philippines will be considered.