Customer Support Representative - Hotel Operations, (Remote, PH Based)

We are looking for a Customer Support Representative - Hotel Operations  to work with us full-time in a remote setup for our US-based client. For this role, we only process candidates that are based Philippines and have legal authorization to work in the Philippines.

About the OTA Client:

We are the fastest-growing network society worldwide, with its capital being in San Francisco. Our goal is to create a governance blueprint that is organic enough for communities worldwide to join our network. Our goals are ambitious: 8 further buildings by the end of 2026 and 100 by 2027. We are growing double-digit % MOM and building the tech infrastructure to govern the next generation of society in a post-labor economy. We are backed by the who's who in the space and will go out to market to raise a big round for a DAO next yearour goal is 10M frontier citizens bound together in an inter-city network society. 

The Role

We are seeking a reliable and detail-oriented Customer Service Representative to support daily hotel operations. This role involves managing guest communications, coordinating check-ins remotely, and ensuring smooth overnight operations. The ideal candidate is responsive, organized, and comfortable working night shifts.

Key Responsibilities

• Respond promptly to guest inquiries via email and other communication channels

• Assist with remote guest check-ins and provide necessary instructions

• Monitor and manage overnight hotel operations

• Handle guest concerns and escalate issues when necessary

• Coordinate with internal teams to ensure seamless service delivery

• Maintain accurate records of guest interactions and transactions

   
• Be available for occasional video calls to assist guests in real time

What We're Looking For

• Be available for occasional video calls to assist guests in real time

• At least 1–3 years of experience in customer service, virtual assistance, or hotel operation

• Strong written and verbal English communication skills

• Experience in hospitality or hotel operations is a plus
• Familiarity with tools such as PMS, booking platforms, or CRM systems is an advantage
• Highly organized with strong attention to detail
• Ability to work independently and handle night shift schedules