Billing Reviewer (NightShift - US)

ABOUT THE ROLE 

The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.

KEY RESPONSIBILITIES

• Maintain volume and KPI of Service Orders in assigned Reviewer divisions and/or statuses daily.
• Review the entire Service Order using training guides
• Make necessary corrections to a Service Order to prep for invoicing
• Communicate to onshore team when Service Order needs higher level reviewing or approvals
• Confirm any 3rd Party Service Orders are in appropriate status online
• Confirm any 3rd Party Service Orders meet the NTE standards
• Request NTE increases once the Service Order is fully reviewed
• Move Service Order to appropriate call status as needed
• When necessary or requested assist with invoicing and submitting Service Orders

SKILLS AND QUALIFICATIONS

• Educational background required / desired: At least 1 year of College/preferably accounting related course.
• Work experience required / desired: Data Entry and background in reading invoices/preferably accounting related role.
• Years of experience required / desired: 1+ years' experience in Billing.
• Communications skills (English Proficiency) required / desired: Excellent (at least 8/10)*
• MS Office applications proficiency required / desired: Excellent (at least 8/10)*

Other qualifications:

• Exceptional accuracy and attention to detail
• Good analytical and problem-solving abilities
• Highly self-motivated and directed
• Ability to adapt to changes and absorb new ideas and concepts quickly
• Ability to effectively prioritize, multitask and execute tasks in a fast-paced environment
• Ability to work independently
• Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software. Experience with Microsoft Office products and Google products