Cash Application Specialist (Nightshift - US)

ABOUT THE ROLE:

The Cash Application Specialist is responsible in ensuring the timely and accurate posting of customer
payments to accounts receivable. Reporting initially to the Senior Manager, Accounts Receivable, the
specialists will retrieve bank files, match payments and remittance details to open invoices, apply
payments in NetSuite, reconcile daily activity, and research application exceptions. The role is dedicated
primarily to cash application within the client's segmented AR structure and supports an entirely U.S.
based customer portfolio with variable, high-volume, multi-invoice remittances. Candidates must bring
prior hands-on cash-posting experience supporting U.S. operations and be able to ramp quickly with
limited training.

KEY RESPONSIBILITIES:

• Retrieve and review daily bank lockbox images, ACH files, and remittance information using read
  only bank-portal access.
• Process and apply customer payments received through lockbox/check, ACH, wire transfer, and
  credit-card channels in NetSuite in accordance with established procedures.
• Match payments and remittance details to the correct customer accounts and open invoices, including multi-page remittances that may cover dozens or, in exceptional cases, hundreds of invoice lines.
• Manage the assigned daily queue in a high-volume environment, with fully ramped throughput expected to trend toward approximately 150 customer payments per specialist per day, subject to remittance complexity.
• Research and resolve unapplied cash, short pays, overpayments, misapplied or duplicate payments, invoice discrepancies, and missing or incomplete remittance information.
• Coordinate with Accounts Receivable, Sales, Collections, and other designated stakeholders to determine the correct application of payments; communicate with customers when authorized and escalate unresolved exceptions promptly.
• Reconcile daily cash receipts against bank and lockbox activity to confirm that deposits are completely and accurately posted within the required processing timeline.
• Investigate discrepancies between bank deposits and system postings and maintain a clear audit trail of corrections, supporting evidence, and escalations. 
• Maintain organized records of remittance advice, deposit support, application backup, and other sensitive payment documentation in accordance with confidentiality, operational, and audit requirements. 
• Maintain lightweight daily tracking of payments and invoices processed, lockbox and ACH items cleared, unapplied or unmatched cash, and key exception reasons using the agreed operational tracker.
• Assist with assigned month-end cash-application activities and related clearing-account reconciliation support.
• Contribute to desk procedures and SOP documentation and recommend practical improvements that increase cash-posting efficiency, accuracy, and visibility.
• When primary cash-application responsibilities are complete, proactively notify the designated manager and assist with other agreed AR support activities within the resource's training, access, and approved scope.

SKILLS AND QUALIFICATIONS:

• 2-5 years of hands-on cash application or cash-posting experience in accounts receivable or general accounting; the role is not intended for candidates without prior cash-posting experience.
• Prior BPO, shared-services, or offshore-services experience supporting a U.S.-based company or client.
• Direct experience retrieving and processing lockbox, ACH, and remittance information through a sizable U.S. bank platform; experience with PNC or another major U.S. bank is acceptable.
• Demonstrated experience applying payments across multiple invoices and handling high-volume or complex remittances accurately.
• Hands-on experience using an ERP or accounting system to post and apply cash, with the ability to learn new systems and client-specific processes quickly.
• Functional Excel proficiency, including lookups, pivot tables, data matching, and basic reconciliation; macro or VBA development is not required.
• Strong attention to detail and consistent accuracy in a high-volume transactional environment.
• Strong organization and time-management skills, with the ability to meet daily posting deadlines and raise exceptions promptly. 
• Clear written and verbal English communication skills for coordination with internal teams and, when authorized, U.S.-based customers.
• Adaptable, proactive, and able to work independently with limited training and supervision in an evolving finance organization.
• Available to work U.S. Eastern or Central business hours, including the corresponding Philippine night shift.
• A college degree is not required; demonstrated proficiency and relevant cash-posting experience are the primary considerations.

Strongly Preferred

• Hands-on NetSuite experience, particularly applying cash and researching customer-account transactions. Candidates with another major ERP may also be considered when they demonstrate strong systems aptitude and trainability.
• For the more senior profile: 5+ years of cash-posting experience across multiple U.S. banks and ERP
  systems, with strong independent exception-handling capability and the ability to serve as the more
  experienced member of the pair.
  

Nice to Have

• Prior experience with PNC Bank's commercial banking or lockbox portal.
• Experience in a high-volume B2B environment and contributing to cash-application desk procedures or SOP documentation.
• Exposure to AR aging, deduction management, credit, or collections processes, recognizing that these activities are outside the primary Cash Applications scope unless specifically assigned.