Inside Sales Coordinator

The Inside Sales Coordinator is responsible for executing high-volume inbound intake, voicemail callbacks, and shipment tracking activities that provide immediate operational relief to the client aftermarket team. This role focuses on speed, accuracy, and customer responsiveness by handling time-consuming administrative and coordination tasks currently performed by the SME, enabling improved response times and operational scalability.

PRIMARY OBJECTIVE

To provide immediate relief by offloading repetitive, high-volume tasks from the SME, improving response times and ensuring consistent handling of inbound customer requests.

KEY RESPONSIBILITIES 

A. Inbound Call Handling & Triage

• Answer incoming customer calls
• Capture customer information using triage forms
• Create Salesforce opportunities

B. Voicemail Callback Processing

• Review voicemails
• Perform callbacks in a timely manner
• Execute full intake and opportunity creation

C. Shipment Tracking Updates

• Review daily Shipped Orders Report
• Retrieve tracking numbers
• Send customer notifications using templates

SUPPORTING RESPONSIBILITIES 

• Maintain accurate Salesforce records
• Respond to basic customer inquiries
• Coordinate with internal teams for completeness of information

SCOPE BOUNDARIES 

This role does NOT initially include:

• Quoting ownership
• Technical product decisions
• Order entry execution
• Outbound sales

These are considered future phases.

SKILLS & QUALIFICATIONS

• Experience in customer service / inside sales
• Strong communication skills
• Attention to detail
• Ability to follow structured workflows

TECHNICAL & PROCESS SKILLS 

• CRM navigation (Salesforce preferred)
• Data entry accuracy
• Handling multiple systems
• Process adherence

BEHAVIORAL COMPETENCIES 

• Sense of urgency
• Strong follow-through
• Detail orientation
• Process discipline
• Customer-focused mindset