Guest Relations Specialist

Position: Guest Relations Specialist

Organization: Orascom Pyramids Entertainment

Job Description:

Guest Relations Specialist works within the private excursions lounge of the Great Pyramids of Giza. The role aims to create a welcoming and luxurious experience for guests by conducting Meet & Greet services, coordinating with catering, and addressing guest needs. They coordinate with tour guides to ensure timely lounge departure, and to maintain lounge cleanliness with housekeeping staff.

Key Responsibilities:

• Guest Welcome: Provide a warm and personalized greeting to every guest, ensuring they feel valued and comfortable upon arrival.
• Coordination: Communicate effectively with catering teams, and ensure timely delivery of refreshments.
• Addressing Visitor Needs: Promptly respond to guest inquiries, preferences, and special requests, ensuring their stay is smooth and enjoyable.
• Anticipating Preferences: Proactively identify and cater to guest needs to create a memorable and tailored experience.
• Environment Maintenance: Keep the lounge tidy, organized, and aligned with luxury standards throughout the guest's visit.
• Team Collaboration: Work closely with other lounge staff to ensure a seamless service flow and address any operational requirements.

Qualifications:

• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field.
• Minimum 1 to 3 years of relevant experience.
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.