Sr. Supervisor, Mobile Core Data Network Operations &Support

Job brief

Responsible for the support, implementation, and operations of the Core Data Network equipment serving OEG commercial and enterprise needs. Provide 24X7 level support for Routing and Security problems in the Core DN. Implement new projects for different teams that are hosted on the DN through reviewing design & making operational acceptance for the new devices. Manage the support requirements with the relevant vendors.

Responsibilities

1. Provide second level support on 24/7 basis for major & complex problems for all Core DN equipment present in all sites remotely and on site.
2. Review network designs for new core data network projects supporting all OEG customers and raise any operational concerns prior to implementation and participate in providing solutions to achieve project targets.
3. Revise and approve implementation of assigned complex technical solutions in coordination with vendor and concerned departments.
4. Participate in vendor management and control activities for the various Core data network vendors.
5. Follow up on existing incidents, problems and daily actions with staff and vendors till resolution and attend regular meetings with suppliers to review cases status and supplier performance.
6. Review proposed Software and fix releases to insure compatibility with deployed network & running services prior to implementation through reviewing Bug scrub reports and vulnerabilities announcements sent by different vendors.
7. Perform periodic revision on end of support status for all Core data network equipment and coordinate with concerned teams for replacement before end of support date.
8. Engage in complex network issues that span different network elements from different vendors and problems involving multiple teams impacting OEG services, revenue and image.
9. Administer, test and maintain Core Data network elements and link all OEG switches including (routers CRS/ASR, switches ME Switches/SAT/NCS, Load Balancers F5, and network security devices ASA. SRX Forti, in addition to any other component added to the network that protect OEG Core services such as LTE,3G, VoIP, LDN carried services, VAS, SDM/HLR, IN, SMS, , etc., while communicating and working with corresponding service providers.
10. Ensure proper integration, testing and operation of all OEG core services as Voice , signaling , SMS , VAS , Data , HLR/SDM , IN , BSS ,Infosec, Skill center, NMS, IT, SMS large accounts & third party VPNs, Customer service applications connecting to Core/VAS/Paco networks, Packet core (LTE/4G/PCRF/SGSGN/GGSN/.. ), integration with Fixed and access networks implemented over the Data network while ensuring Quality of service and availability requirements for critical services such as Voice Signaling, HLR/SDM and any prevailing service deemed as critical to meet OEG business goals.
11. Perform and audit daily, weekly and monthly network health checks, provide recommendations & follow up with concerned teams till resolution.
12. Perform regular network modifications through work orders including routing, security access, monitoring and hardware installations.
13. Prepare and review contingency plans to minimize or eliminate impact on OEGs customers for planned/urgent actions or major problems.
14. Participate in handling complex data network operations projects and provide technical proposals that speed problem resolution or better implementation of work orders.
15. Ensure proper documentation and regular reporting of network performance and team activities to the management.
16. Diagnose and correct faults in all Core Data network components using the available tools/resources and extend support to service owners data network components whenever possible.
17. Ensure all core DN components new and deployed are fully integrated with DN management tools for proper alarm reporting, capacity management, configuration change management, event and performance management.
18. Assure existence of spare parts and active support for all new DN equipment prior to installation and periodically review spare parts status for deployed & operational equipment.
19. Test and accept newly installed DN devices and perform power, device and link redundancy checks before being introduced to the operational network.

Requirements

Education:

Bachelor degree in Engineering, Electronics & Communications or Computer Engineering majors.

Experience:

1. Minimum 4 years of experience, 2 of which in DN/telecom field network implementation and troubleshooting is a plus.
2. Technical certification is a must, at least CCNP/CCNP-SP/JNCIP-SEC, preferably CCIE R&S or Service Provider.
3. Solid knowledge of data network concepts and devices; IP networks, MPLS, Traffic Engineering, implementing EIGRP/OSPF/BGP/ISIS, Implementing the basics of IPv6, manipulating routing updates.
4. Aware of the building blocks of IP QoS, congestion management, traffic policing & shaping and QoS best practices.
5. Master MPLS implementation on Cisco IOS platforms, VPNs implementation and VPNs advanced features.
6. Knowledge of how to secure network infrastructure, understanding core security concepts, managing secure access, VPN encryption and firewalls (Juniper SRXs/FortiGate/Cisco ASA).
7. Basic knowledge of Load balancers functionality and administration especially F5.
8. Knowledge of network elements administration and management concepts including SNMP, KPIs, and translating MIB files.
9. Ability to analyze packet capturing files for detailed investigations.
10. Good Knowledge of the GSM & Packet Core network technologies & concepts and building blocks.
11. Understanding the concepts of cloud, SDN , virtualization, IoT and network automation is a plus.

Skills and abilities:

1. Very good English both spoken and written.
2. Very good computer skills.
3. Problem Solving & Troubleshooting Skills.
4. Ability to transfer technical knowledge through conducting in-house sessions and on job learning opportunities to colleagues as part of the knowledge exchange process.
5. Team player, result & customer oriented.
6. Ability to work under pressure.
7. Excellent Communication Skills.
8. Flexibility and Business Sense.