Sr. Manager, Solutions & Portfolio Management

Purpose of the job

Lead the feasibility assessment, budget estimation, planning for the marketing projects assuming an advisory role for technical feasibility for the the required concepts/ quick wins for implementation and exploring the new features, suppliers products proposing long term technology enablers that would pave the way for the future marketing propositions.

Duties and responsibilities

• Lead the feasibility assessment, budget estimation, planning and delivery of the marketing projects.

• Assume an advisory role as a central point in commercial for technical expertise and guide market segments on the feasibility of the required concepts and the quick wins for implementation.

• Design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.

• Explore and introduce new features, technology enablers that would pave the way for the future marketing propositions.

• Act as the focal point in consumer business unit for interfacing with technology for the technical enablers.

• Engage with suppliers, Orange group to explore newly introduced technologies, products/services.

• Brief and guide marketing segments on the available / new technical features that would facilitate products/services development and deliver outstanding customer experience.

• Prepare regular status reports for the managed enablers and ensure that updates are cascaded to the marketing segments/management.

• Develop best practices and tools for solutions design and validation.

• Build the knowledge base required for technical queries needed for new concepts creation.

• Provide commercial forecasts from market segments, for usage and traffic of new services and ensuring the alignment with technology on impacted platforms and capacity planning.

• Monitor competitive activities and provide recommendations for counter offers, improvements, usability, and relevancy to the industry/market.

• Participate in the suppliers assessment and selection, by validating the compliance to the commercial requirements.

• Responsible for validating all customer touch points and customer journeys to ensure best customer experience, and direct all relevant enhancements required across the different portfolios.

• Responsible for validating the final specifications, functionality and service acceptance tests throughout the implementation phase of product development.

• Manage, plan, request and execute all campaign types and guarantee execution as per design and capacity.

• Manage the roadmap for different Marketing applications in terms of capacity & functionality.

• Implement the enhancement & development needed on the different channels in correspondence to the market needs (capacity, functionality)

• Provide coaching and request needed training for direct reports ensuring continuous individual development.

• Ensure a healthy working environment for the department employees / assigned team through focusing on motivation initiatives.

• Conduct regular performance and competency evaluations for direct reports while delivering constant constructive feedback for higher achievements and further development.

• Hold regular meetings with the team members to strengthen communication and ensures sharing the same objectives and address team concerns/recommendations

Job specification

Education

• Bachelor degree from a recognized university.
• Master degree in a relevant field or MBA is a plus.
• Project Management Professional certification (PMP) is a must.

Experience

• Minimum 7 years of experience in the service design of telecommunication products and services.
• Minimum 5 years of experience in Products and Services development cycle and processes.
• Minimum 5 years of experience as a PM.
• Experience in people management.
• Knowledge in the Marketing of telecommunications products and services.
• Knowledge of the GSM architecture and network components.
• Expertise in OEG systems, platforms and architecture.
• Knowledge of the telecom sector in general and in Egyptian market.

Skills and abilities

• Experience in a highly flexible and challenging environment including short lead times and constant change of direction.
• Ability to simplify complex issues and present them in understandable language.
• Ability to transfer knowledge
• Ability to work within a multi-cultural environment.
• Ability to work under stress
• Ability to lead, motivate and drive people
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills.
• Strong leadership and effective project management skills.
• Strong writing and presentation skills.
• Good planning and organizational background.
• Good negotiations skills.
• Good coordination and follow up skills.
• Good financial and budgeting skills.
• Fluent in English both spoken and written.
• Expertise in Microsoft Office tools.