Data Network QoS & CEM, Supervisor

purpose of the job

Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective.

Duties and responsibilities

• Data Network E2E Quality of Service Health Check Reporting.
• Build the database for all network elements across the network.
• Handling Quality Incidents and Complaints related to data network.
• E2E Service Reports/Dashboards creation/development, analysis and troubleshooting across the data network.
• Handling/Supporting during TX/Service outages.

• Achieve and maintain a high QoS level of the data network and ensure high quality performance while Identifying areas of enhancement proactively.
• Monitor, audit and report the data network links/nodes performance and availability through daily/weekly/ monthly assessment reports.
• Monitor network performance, troubleshoot and isolate failures related to data network nodes, provide proactive recommendation to enhance performance.
• Service Delay and Packet loss analysis & troubleshooting mile by mile across the data network.
• Audit the performance and availability parameters, ensuring optimum values.
• Establish a direct relationship between the customer experience & the data network performance issues to interpret/correlate the impact of such issues on customer experience.
• Interact with all departments and vendors to ensure all issues to be addressed from data network.
• Identify and perform diagnosis & investigations of data network problems that directly impact customers.
• Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.

job specification

EDUCATION

• B.Sc. in telecommunication and electronics engineering.

• CCNP Certificate, CCIE or Service Provider is a plus.

Experience

• 3-5 Years in Core Networks and telecom field.
• Good knowledge in GSM/3G/LTE Architecture.
• Good knowledge in VAS, SDM/HLR, IN Architecture.
• Good knowledge in Packet Core (MME/PCRF/SGSGN/GGSN/.. )
• Solid knowledge of data network concepts and devices; IP networks, MPLS, Traffic Engineering

• Good Experience in Routing & Switching (OSPF, BGP).
• Aware of IP QoS, congestion management, traffic policing & shaping and QoS best practices.

• Good knowledge of network elements administration and management concepts including SNMP, Network Telemetry, KPIs, and translating MIB files
• Hands on experience in Cisco and Juniper Nodes.
• Good knowledge in scripting.

skills and abilities

• Troubleshooting skills.

• Computing and Scripting skills.

• Ability to work under stress and meet deadline.
• Analytical Thinking and Decision Making.
• Root Cause Analysis.
• Result Orientation.
• Business Sense.

• Self motivated and humor.

• Ability to work in teamwork.

• Very good in communication skills.