Job Openings Data Network QoS & CEM, Supervisor

About the job Data Network QoS & CEM, Supervisor

purpose of the job

Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective.

Duties and responsibilities

  • Data Network E2E Quality of Service Health Check Reporting.
  • Build the database for all network elements across the network.
  • Handling Quality Incidents and Complaints related to data network.
  • E2E Service Reports/Dashboards creation/development, analysis and troubleshooting across the data network.
  • Handling/Supporting during TX/Service outages.

  • Achieve and maintain a high QoS level of the data network and ensure high quality performance while Identifying areas of enhancement proactively.
  • Monitor, audit and report the data network links/nodes performance and availability through daily/weekly/ monthly assessment reports.
  • Monitor network performance, troubleshoot and isolate failures related to data network nodes, provide proactive recommendation to enhance performance.
  • Service Delay and Packet loss analysis & troubleshooting mile by mile across the data network.
  • Audit the performance and availability parameters, ensuring optimum values.
  • Establish a direct relationship between the customer experience & the data network performance issues to interpret/correlate the impact of such issues on customer experience.
  • Interact with all departments and vendors to ensure all issues to be addressed from data network.
  • Identify and perform diagnosis & investigations of data network problems that directly impact customers.
  • Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.

job specification

EDUCATION

  • B.Sc. in telecommunication and electronics engineering.

  • CCNP Certificate, CCIE or Service Provider is a plus.

Experience

  • 3-5 Years in Core Networks and telecom field.
  • Good knowledge in GSM/3G/LTE Architecture.
  • Good knowledge in VAS, SDM/HLR, IN Architecture.
  • Good knowledge in Packet Core (MME/PCRF/SGSGN/GGSN/.. )
  • Solid knowledge of data network concepts and devices; IP networks, MPLS, Traffic Engineering

  • Good Experience in Routing & Switching (OSPF, BGP).
  • Aware of IP QoS, congestion management, traffic policing & shaping and QoS best practices.
  • Good knowledge of network elements administration and management concepts including SNMP, Network Telemetry, KPIs, and translating MIB files
  • Hands on experience in Cisco and Juniper Nodes.
  • Good knowledge in scripting.

skills and abilities

  • Troubleshooting skills.

  • Computing and Scripting skills.

  • Ability to work under stress and meet deadline.
  • Analytical Thinking and Decision Making.
  • Root Cause Analysis.
  • Result Orientation.
  • Business Sense.

  • Self motivated and humor.

  • Ability to work in teamwork.

  • Very good in communication skills.