Manager, Office Automation & Collaboration

• Provide technical leadership and expertise, coaching and mentoring of Office automation & collaboration staff consists of infrastructure & messaging, Virtualization, Systems Admins and desktop teams.
• Responsible to provide the necessary Services, ensuring the highest level of customer service, advocacy and support for over 5000 staff in several locations and distributed infrastructure including all Mobinil outlets.
• Developing and enhancing the IT infrastructure systems .
• Administrating and maintaining information technology systems, of all the Intel based platform servers.
• Providing IT operations functions to office productivity tools for the organizations standard hardware, and software solutions..

Main Responsibilities 

• In cooperation with different Technology Functions, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Responsible for local inventory maintenance and software license management.
• Monitors security compliance in accordance with Technology Info Security standards, policies and procedures.
• Serves as the technical and communications expert in liaison to and from stakeholders and office key users for technical Solutions, initiatives, assessments, etc.
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
• Provides new staff with all the necessary tools PCs, Network Accounts, to ensure max productivity.
• Responsible for local IT vendor, contract and outsourcing management.
• Responsible for monitoring data backups for servers to ensure that they are completed on a regular basis.
• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
• Duties may require non-routine analysis, research and follow-through.
• May act as a resource of expertise to others to solve technical problems.
• Plan, organize, and evaluate the activities and operations of the IT office automation applications and systems
• Assign, co-ordinate and review the technical work of the team or project teams
• Oversee development of staff competence in required areas
• Participate directly in the design, development and inspection of technical projects or in the engineering work of the departmental new solution.
• Develop and implement policies and procedures for computer systems operations and development
• Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
• Responsible for team skills and training
• Responsible of the IT infrastructure operations and support, if the Intel based environment at corporate level.
• Develop the office automation and applications strategy to ensure maximum utilization.
• Ensure annual improvement in the operations, productivity and efficiency of the support structure
• Maintain the quality control standards.

Job Specifications 

Education

Bachelor degree in Computer engineering.

Experience 

• Minimum 10 years of experience in computer systems development and administration.
• Relevant experience at least 5 years in similar position with management skills.

Skills & Abilities 

• Work and communicate with a wide range of people peers, vendors, the public, staff members including program leadership, and others.
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.
• Willingness to work flexible hours.
• Ability to work under stress during peak workload periods.
• Work environment involves only infrequent exposure to disagreeable elements.