CVM Manager - Enterprise Business Unit

Purpose of the job

Manage the B2B Customer Value Management to enhance the customers engagement with an unmatched experience to guarantee better revenue monetization and higher penetration.

Duties and responsibilities

• Manage the CVM team with the focus of data and recharging acceleration
• Develop base management strategy and implementation of activities across all segments for customer revenue enhancement, base retention, churn control and unmatched experience
• Introduce and design new CVM models to fulfil the main KPIs
• Analyze and monitor the customers behavior and trends on daily basis
• Plan all CVM campaigns and projects to achieve related KPIs efficiently
• Manage all stakeholders that will be part of the execution to ensure that all campaigns developed by CVM are reliably executed in systems and other customer channels
• Own the base segmentation to guarantee high customer engagement with a profitable margin
• Measure the campaigns pick up and propose moves in a response to the initiatives results/impact

Job specification

Education

Bachelors degree from a recognized university in Business Marketing, Business administration, Economics Experience

Experience

7-10 years experience (Minimum of 4 years of CVM experience (preferably in Telecommunication industry)

Skills and abilities

• Ver high analytical skills
• Fluent in English
• Advanced Microsoft skills
• Minimum awareness of AI capabilities
• Power BI is a plus
• Flexibility & ability to work in a team
• Strong Communication Skills