Enterprise Sales Operations Champion

Purpose of the Role:

The Enterprise Sales Operations Champion ensures seamless operational support for the enterprise sales team by streamlining processes, resolving issues, and maintaining high-quality standards across sales operations. This role acts as a bridge between sales representatives, customers, and internal departments to optimize customer satisfaction, operational efficiency, and revenue generation.

Key Responsibilities:

Operational Support:

• Generate and analyze daily quality reports for entry figures across direct sales channels to ensure successful activations.
• Prepare and share daily rejection reports, facilitating efficient follow-up on Service Requests (SRs).

Request and Issue Management:

• Receive requests from Channel Partners (CPs) and Account Managers, ensuring timely redirection to the appropriate department.
• Review, validate, and submit contracts using the Siebel system.
• Follow up on all submitted requests and complaints, coordinating with departments such as the Operations Coordination Center (OCC), Save Team, Data Team, and Activation Team.

Problem Resolution:

• Handle network issues, SIM card changes, and delegation requests, ensuring swift resolution and communication.
• Address and follow up on all cases related to the loyalty program, including account-level and dial-level inquiries, coordinating with the respective contact person.

Quality Assurance:

Ensure compliance with established operational standards and guidelines to enhance customer experience and internal efficiency.

Qualifications and Skills:

Education and Experience:

• Bachelors degree in Business Administration, Sales, or a related field.
• Minimum of 2-3 years of experience in sales operations or a similar role, preferably within the telecommunications sector.

Skills:

• Exceptional problem-solving and organizational skills.
• Strong communication and interpersonal abilities to liaise effectively with various stakeholders.
• Attention to detail and a commitment to quality assurance.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.