Sr. Supervisor, Projects

Purpose of the job

Conducting full business requirements analysis for projects and overall project management for the Consumer business unit projects throughout the full project life cycle : initiation, planning, monitoring & controlling, execution and closure to ensure the project completion within planned scope, budget and time.

Duties and responsibilities

• Interface with market segments during the concept initiation phase of any project to ensure
  the implementation of the projects objectives and scope.

• Identify all project stakeholders and initiate the project ensuring all relevant parties across
  the organization are engaged.

• Develop the project requirements documents integrating the requirements of market segments and all stakeholders.

• Develop the project plan of the overall consolidated tasks to achieve on-time delivery of all cross-functional teams deliverables.

• Maintain continuous communication with cross-functional teams and conduct regular meetings with the project team members from project inception to implementation and till commercial launch & closure.

• In charge of developing optimum solutions for managed projects that positively affect towards
  the increase of acquisitions, revenue and market share of different market segments, with the least possible development time & cost.

• Monitor and control the project progress, following up on the implementation to deliver according to plan / escalate delays and impacts on the baseline.

• Anticipate & resolve issues, problems, bottlenecks or scheduling conflicts that rise during the project implementation.

• Control the scope and ensure that all executed tasks are complying with the project scope.

• Analyze any change request highlighting the impact on time, cost and customer experience.

• Study alternatives that would accommodate for the change avoiding /minimizing impacts on the baseline.

• Delegate tasks and responsibilities to appropriate resources.

• Effective management of projects resources planning during the project life cycle.

• Prepare regular status reports and ensure that updates are cascaded to the project team/ management.

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Build, develop, and grow any business relationships vital to the success of the project.

• Participate in the preparation & validation of necessary processes.

• Participate in the validation of the customer care and sales briefing documents and working instructions.

• Align with HR on necessary trainings for projects delivery

• Ensure that customer experience is intact by validating the customer journey in all projects.

• Follow-up on the communications readiness to ensure alignment with the project launch date and the availability of communication material at outlets.

• Plan and monitor the coordination of logistics related to new products to ensure the availability of the product stock at the outlets in time for the launch.

• Responsible for approving the final product specifications, functionality, features and service acceptance tests during the final phase of the project delivery.

• Lead and support the project team all the way to completion and during post launch monitoring period.

• Find solution for any emerged problems after launch & report it to relevant parties for action and support.

• Formal closure of projects and handover to market segments and operational teams.

• Archiving of project documentation, summaries and lessons learned.

Job specification

Education

• Bachelor's degree from a recognized university.

• Project Management Professional certification (PMP) is preferable.

• Masters degree in a relevant field or MBA is a plus.

Experience

• Minimum 4 years of experience in the telecommunications industry.

• Minimum 2 years of experience in the service design of telecom products and services.

• Minimum 2 years of experience in products and services development cycle and processes.

• Minimum 2 years of experience as a PM.

• Knowledge in the marketing of telecommunications products and services.

• Knowledge of the GSM architecture and network components.

• Knowledge of the telecom sector in general and in the Egyptian market.

Skills and abilities

• Fluent in English both spoken and written

• Ability to simplify complex issues and present them in an understandable manner.

• Ability to transfer knowledge.

• Ability to work within a multicultural environment.

• Ability to work under stress / pressure.

• Excellent communication & interpersonal skills.

• Strong analytical skills & problem solving skills.

• Strong leadership skills & effective project management skills.

• Strong writing and presentation skills.

• Good knowledge of marketing fundamentals.

• Good planning and organizational background.

• Good negotiations skills.

• Good coordination and follow-up skills.

• Expertise in Microsoft Office Tools

• Proficiency in MS project and other PM tools.