Sr. Supervisor, Integration & Provisioning Support

Purpose of the job

Middleware Support Supervisor to lead our middleware support team. This role is critical for enhancing our platform,

resolving operational issues, and providing exceptional support to both the team and internal stakeholders.

Duties and responsibilities

• Collaborate with engineering teams to identify opportunities for middleware enhancements and optimizations.
• Proactively troubleshoot and resolve middleware-related issues impacting day-to-day operations.
• Mentor and support team members in technical challenges, fostering a collaborative and productive work
• environment.
• Serve as the primary point of contact for internal stakeholders, addressing their support needs and ensuring timely resolution of issues.
• Maintain comprehensive documentation of middleware configurations, processes, and troubleshooting guides.
• Monitor middleware performance metrics and implement improvements as necessary.
• Conduct training sessions for team members and stakeholders on middleware best practices and new features.
• Manage escalated support issues and ensure they are resolved efficiently.
• Ensure middleware operations comply with company policies and security standards.

Job Specifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in middleware support or a similar role.
• Strong knowledge of middleware technologies (e.g., Webmethods, Oracle DB, Apache Kafka,SQL
• scripting,Grafana).
• Excellent troubleshooting and analytical skills.
• Proven leadership and mentoring abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities