Learning & Development Supervisor

Purpose of the job

Deliver & administer functional & non-functional training courses. As well as design and develop all developmental activities for relevant accounts.

Duties and responsibilities

• Conduct training sessions as part of the functional training plan.
• Evaluate the new hires in the induction through different assessments and role plays.
• Ensure regular updates to the materials.
• Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
  
• Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
• Design and conduct training sessions for soft skills.
• Ensure standard quality checks of training delivery and administration as per the departments policies.
• Assist in the administration of training programs.
• Ensure consistent information and skill delivery in all training activities provided to employees.
• Keep training material updated with new product and services or any other related changes.
• Issue activities and progress reports to document work process.
• Revise all sources of information to ensure updated data collection and knowledge.
  
• Design & Implement functional academies with their related structure & content.
• Work on RFPs & review suppliers proposals.
• Handle supplier relations & related logistics.
• Develop all related forms & communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees.
• Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Track the training budget versus expenses for the concerned departments.
• Develop channels to stay connected with employees and assess potential needs.

Job specification

Education

1. Bachelors degree in Telecom /communications engineering or Business Informatics
2. Certificate/Diploma in HR or training is preferred; or previous Training.

Experience

1. Minimum 5 years of experience, 3 of which in a similar field in a corporate environment.
2. Good knowledge of training providers in Egypt and the Middle East.
3. Good knowledge of learning & Development tools and processes
4. Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)

Skills and abilities

• Fluent English both spoken and written.
• Excellent computer working skills.
• Good internet searching and presentation skills.
• Flexible and able to learn and apply new knowledge.
• Result oriented with an ability to meet tight deadlines.
• Very strong communication skills and able to work within a team.
• Planning and organizing skills.
• Customer and quality oriented.
• Creative thinking and analytical skills.