Sr. supervisor, Converged Core SDM Ops & Support

Purpose of the job

• Handling SDM operation activities , implementing relevant WOs and develop needed SPML scripts

Duties and responsibilities

• Perform daily operations and preventative maintenance to ensure maximum service availability.
• Troubleshoot and handle SDM core network incidents and escalations from business and consumer teams.
• Maintain and manage software core infrastructure through software upgrades, configuration implementation, and network element expansions
• Monitor the network and platform performance proactively to ensure KPI stability
• Handle all proactive actions to maintain the highest customer experience
• Solve end-user (consumer and business) complaints
• Follow up directly on care tickets with external vendors to resolve technical issues and maintain service continuity.
• Provide support for network-related technical issues (on call, 24/7).
• Develop in-house scripts to meet business requirements related to the SDM network
• Interface with the information security team to meet auditor requirements
• Ensure good communication and working relationships between external vendors and internal departments.
• Interface directly with quality assurance, sales, engineering, marketing, billing, and provisioning teams.
• Apply relevant work orders.
• Interact and communicate with vendors in planned and maintenance activities.

Job specification

Education

• B.sc. In telecommunication and electronics engineering.

Experience

• Minimum 5 years of experience, 2 of which in the same filed.

Skills and abilities

• Good knowledge in GSM.
• Good Computing skills.
• Ability to work under stress.
• Self motivated & Flexible
• Ability to work in teamwork.
• Very good in communication skills