Business Development Specialist - CRM

• Assist with the firm's CRM strategy development, planning and implementation across all practice areas, offices and key client initiatives
• Build internal awareness of client development and CRM efforts generally through effective use of internal communication channels
• Provide training and support on CRM best practice
• Create and maintain account plans for identified key clients and manage any subsequent actions to ensure momentum across our CRM efforts
• Oversee quarterly deal reporting and the annual directory submissions to Chambers, IFLR1000 and Legal 500 amongst others
• Measure and report on CRM activities at regular intervals and implement any tasks as needed
• Conduct competitive analysis to develop insights on both market and client movements to keep our CRM approaches distinctive
• Work with the broader BD team in analysing client data to identify trends, opportunities, and areas for improvement.

Requirements 

• Bachelors degree in Marketing or related field.
  Minimum of 3 - 5 years work experience preferably in a CRM / BD capacity in a corporate / professional services environment.
• Previous knowledge of client retention / target programme roll-out would be preferable