Service Admin Manager

Minimum Qualification

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management
• Experience with corporate dealerships and volume brands
• Track record of reaching targets and making profits for the department

Experience
Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers. Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration

Key Responsibilities

1. PRODUCTION AND EFFECIENCY

• Reports accurate daily, monthly, annually
• Daily recon
• Weekly WIP - (Every Friday)
• Weekly Cash outstanding
• Weekly warranty / service claims Reports accurate daily, monthly, annually
• Labour targets managed (Attached Organogram)
• OEM and Internal Audit Compliance - 100% - Avoid paybacks
• Ensuring work is costed according to authorisations
• Building and maintaining of relationships with OEM
• Constant tracking of invoicing and monies outstanding from OEM
• Working closely with Financial Manager on payment allocations
• Ensuring Oem bulletins are up to date
• Training and set up of all new admin staff of all platforms
• Ensuring staff adhere to company policy and procedures

2. COMPLIANCE

• Departmental adherence to admin protocols with regards to evolve and IAL
• All documents sent out by OEM to be signed and returned before deadline
• Data Management Quality - 100%
• Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, etc.
• 100% compliance - AVOID paybacks
  
  

3. ADMINISTRATION AND SERVICE MANAGEMENT

• CSI & SSI 90%
• Cash outstanding
• Age analysis
• Warranty claims submission done with 24hours and aligned to standards set by OEM
• Departmental adherence to admin protocols with regards to evolve and auto hub
• Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, parts, etc.
• Quality control all service and warranty submissions weekly to ensure all submitted accurately and aligned to OEM standards