Team Leader - Property Manager (WFH)

OPTIMAL Testimonial Video:
https://drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view


Job Description - Team Leader - Property Management (Management Level)

About Us:

OptimalBooks is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfillment.

Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.

About the Role:

We are seeking an experienced Team Leader – Property Management to oversee a remote property management team. This role combines hands-on property management expertise with leadership responsibilities, ensuring operational excellence, team performance, and adherence to company standards.

Who is this role a fit for?

We are looking for someone who is strong technically but also has soft skills including being driven, proactive, detail-oriented, calm under pressure, and an empathetic leader who can rally a team behind a common goal.

Primarily Responsibilities:

• Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company.

• Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members.

• Act as the main point of contact for team members regarding work-related concerns and general support.

• Mentor, guide, and review the work of team members when needed.

• Lead the onboarding and training of new hires and internal staff.

• Provide ongoing training within the department, including the development of training materials, documentation, and internal forms.

• Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management.

• Coordinate internal updates, write procedures, and develop templates to improve operational efficiency.

• Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations.

• Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks.

• Perform other related duties as assigned by management.

• Record internal training sessions and create team-specific training materials as needed.

Ultimately, As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards.


Ideal Qualifications:

• Minimum 3 - 5+ years of experience in real estate or property management

• Hands-on experience using platforms such as AppFolio, Buildium, Yardi, RentManager, or similar systems

• Strong background in tenant coordination, maintenance coordination, and leasing operations

• At least 2+ years of leadership experience with reporting responsibilities to management

• Strong ownership mindset with proven ability to drive results and impact business performance

• Ability to work independently with minimal supervision and make sound operational decisions

• Excellent communication and interpersonal skills

• Proactive, detail-oriented, calm under pressure, and highly empathetic in team handling
  

Compensation & Benefits Package:

• TBD - based on experience

• 10 Paid Days Off (Approved same day or next day by HR)

• 6 Paid Holidays (Based on Filipino Holidays)

• HMO coverage after 6 months

• Independent Work Environment