Support Engineer

Support Engineer

Location: Migdal HaEmek

Are you a versatile technical expert who loves bridging the gap between cutting-edge technology and global customer success? We are looking for a dedicated Support Engineer to join our team in Migdal HaEmek. In this dynamic role, you will be the vital link between our customers and R&D, shaping product properties from initial spec to final release. You will take ownership of new features, provide high-level application support for advanced optical scanning systems, and empower our global technical teams. If you have a background in the semiconductor industry and thrive in a multidisciplinary environment that combines R&D, manufacturing, and international travel, we want to meet you.

Job Responsibilities

Communicating the requirements of customer needs to the R&D from spec definition to final release to customer Defining product properties including ease of use, GUI, and improvements New features definition from definition to release Training and continuous relationship with customers in analysis of system applicative problems Application support and post sale for optical scanning systems installed at customer sites Support the global territories technical teams Writing documentation for support and training in English Support new and existing systems abroad

Job Requirements

BSc Degree or Practical Engineer in Mechanical Engineering, Electrical Engineering, or Computer Engineering Two years experience or more as an Integration, Support, Service, or Application Engineer in the semiconductor industry Willingness to travel abroad when relevant (approximately 1 to 2 trips per quarter) Experience working with various company interfaces including R&D and Manufacturing Fluent English in both oral and written communication - Must