Key Account Manager

Summary:

The Key Account Manager will be responsible for managing and growing relationships with prominent local companies, achieving sales targets, and ensuring client satisfaction. The ideal candidate will have a proven track record in account management and the ability to drive long-term value for both the client and the company.

Key Responsibilities:

- Build and maintain strong relationships with key accounts to ensure client satisfaction and loyalty.

- Serve as the primary point of contact for assigned accounts, resolving any issues promptly and effectively.

- Develop and execute sales strategies to meet or exceed revenue targets.

- Identify and capitalize on business opportunities by analyzing market trends.

- Negotiate contracts and agreements to maximize profitability while meeting client expectations.

- Coordinate with internal teams, including replenishment, operations, and marketing, to ensure seamless service delivery.

- Provide feedback and insights to internal teams to enhance product offerings and services based on client needs.

- Track and report on sales metrics, client satisfaction, and other KPIs.

- Conduct regular business reviews with clients to discuss performance and future opportunities.

- Stay informed about industry trends, competitor activities, and market conditions to inform strategy.

- Use data and insights to identify potential growth areas for key accounts.

Qualifications:

- University degree is required.

- Minimum of 5 years of experience in a sales role, preferably managing key accounts with prominent local companies.

- Proven track record in managing and growing key accounts successfully.

- Soft Skills:

- Strong communication and interpersonal skills to build trust and rapport with clients.

- Leadership abilities to coordinate cross-functional teams and drive sales performance.

- Negotiation skills to secure contracts and handle challenging client interactions effectively.

- Hard Skills:

- Proficiency in Excel and workflow management tools (e.g., CRM software, project management platforms).

- Analytical skills to assess market trends and identify business opportunities.

- Other Competencies:

- Ability to develop and sustain long-term client relationships.

- Strong problem-solving skills and proactive mindset to anticipate and address client needs.