Universal Customer Service Agent

The duties will heavily focus on Customer Retention but also span general Customer Service contact handling, Customer and Affiliate Partner Retention,
and Affiliate Partner Lead Conversion, and new Affiliate On-Boarding. 

Managing inbound calls

• New consumer enrollments
• Cancellation requests
• Password ResetProduct questions
• Identity Authentication
• Billing Issues 
• Retention attempts made on all retention opportunities

  Outbound call

•  Incomplete Affiliate Sign-Up support
• Agreement generated leads support
• New enrolments walkthrough support
• 50 outbound calls made per day for affiliate support. 

Qualifications:

• Strong communication skills, both verbal and written.
• Proven experience in customer service or support roles.
• Ability to handle high call volumes while maintaining quality.
• Problem-solving mindset with attention to detail.
• Familiarity with customer retention strategies is a plus.