Senior Virtual Assistant

Role: Senior Virtual Assistant

Division: Delivery

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Virtual Assistant Specialist to join our team and contribute to our growth.

Clients Overview:

We are a skincare and wellness brand inspired by the fusion of tradition and innovation. Our products embody the confluence of rich Indian heritage and New Yorks modernity, combining time-honored practices with cutting-edge, clean ingredients. We carefully blend incredible botanicals with lab-designed formulations to create high-quality, sustainable skincare solutions that enhance both wellness and beauty. Our commitment to purity, balance, and harmony is at the core of everything we do, delivering a luxurious and mindful experience to our customers.

About the Role

We are seeking a skilled and versatile Virtual Assistant Specialist with a strong background in social media management. The ideal candidate will have experience supporting various administrative tasks while managing and growing social media accounts across multiple platforms. This role requires excellent organizational skills, attention to detail, and the ability to manage tasks in a fast-paced environment.

Duties and Responsibilities

• Social Media Management: Manage and create content for social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter). Schedule posts, engage with followers, and analyze performance metrics to increase brand awareness.

• Administrative Support: Handle various administrative duties, such as managing email inboxes, scheduling appointments, organizing files, and preparing documents.

• Customer Support: Respond to client inquiries and manage communications through emails or social media channels.

• Content Creation: Assist in creating graphics, captions, and posts for social media accounts using design tools like Canva or Adobe Suite.

• Research and Reporting: Conduct research on industry trends, competitors, and social media trends. Generate reports on social media performance and suggest improvements.

• Project Management: Assist in managing projects by coordinating with team members, tracking deadlines, and ensuring that deliverables are met on time.

Additional Responsibilities:

• Demonstrate a strong understanding of our company's brand and messaging principles.

• Proactively identify opportunities to improve efficiency and streamline processes, fostering a culture of continuous improvement.

• Remain adaptable and possess a strong desire to learn new skills as needed.

• Work independently and manage time effectively to prioritize tasks and meet deadlines.

• Maintain excellent communication skills (written and verbal) to build positive relationships with internal and external contacts.

Qualifications:

• Excellent verbal and written communication skills, ability to build rapport with clients, and resolve conflicts effectively. (American accent preferred).

• Proven experience as a Virtual Assistant or similar role.

• Minimum of five (5) years of experience as a Virtual Assistant or in a related administrative role.

• Strong background in social media management (Facebook, Instagram, LinkedIn, etc.).

• Proficiency with social media tools such as Hootsuite, Buffer, or Sprout Social.

• Experience with design tools like Canva or Adobe Creative Suite is a plus.

• Excellent written and verbal communication skills.

• Ability to multitask and prioritize tasks effectively.

• Self-starter with a proactive attitude and the ability to work independently.

• Strong organizational skills with attention to detail.

• Experience with basic administrative tasks such as email management and scheduling.

Preferred Qualifications:

• Knowledge of social media analytics and reporting tools.

• Familiarity with CRM software or project management tools (e.g., Trello, Asana).

• Background in customer service or client relations.

Cultural Fit:

At OnSpot Global, we prioritize a unique blend of creativity, innovation, and collaboration. We seek individuals who are:

• Passionate about our company's mission and values.

• Entrepreneurial-minded and willing to take risks.

• Collaborative and team oriented.

• Adaptable and ability to handle the fast-paced and often unpredictable nature of a startup environment.

• Maintain a positive attitude and persevere through setbacks.

• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic.

• Embrace and adapt to rapid changes and evolving processes within a startup environment.

• Be able to adapt to changing client needs and requirements.

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.

Tribe Benefits

Top Notch Healthcare and Life Insurance Provider

• Regular Private Room and Board

• Maximum Benefit Limit of 150,000 per illness/per year.

• PEC is covered upon activation of the members account.

• Access to all major hospitals.

• Full dental coverage.

• 100,000 Life insurance coverage.

Paid Time Off

• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.

Loan Facilities

• Upon becoming a regular employee, you'll have access to our flexible loan options, designed to help you navigate life's challenges with ease.

Lifestyle Benefits Access

• OnSpot offers access to various lifestyle-related perks and services.

This is a full-time remote position. If you are a highly skilled and motivated Virtual Assistant Specialist looking for a challenging and rewarding role, we encourage you to apply