Customer Support Representative - Field Based Ireland

We are currently recruiting Customer Support Representatives for a well-known Irish owned provider of respiratory support products and services in Ireland & Northern Ireland.

This is a full time, field based position, covering the Ireland region so daily travel is expected. A typical day includes both face to face appointments with clients to install, trouble shoot and service equipment, whilst also providing telephone support as needed. If you have previous experience in a field based position and can demonstrate a continued focus on service delivery, client excellence and customer satisfaction then this is a unique opportunity to develop your career with an established employer in the medical devices industry.

Position Details:

• This is a full time position with core working hours of Monday – Friday, 09.00AM – 5.30PM. Working hours may vary depending on travel requirements, call outs etc.
• During agreed on call rotas, you will be required to be available to support a 24 hour on call service including out of hours and weekends during your agreed rotation
• Starting salary of €32,000 to €34,000 with benefits including company vehicle (small van), corporate credit card, company mobile, travel expenses and private health insurance.

Key Responsibilities:

• Supply, delivery and installation of equipment in hospital wards, care facilities and patient homes
• Demonstration and user training to patients, carers and medical professionals
• Provision of ongoing support, service and issue resolution to patients, carers and medical staff including but not limited to: Troubleshooting for user issues; First line resolution of technical equipment issues e.g. alarms or error messages and Response to calls for assistance in the case of equipment failure, mask fit issues or queries relating to other consumables etc.
• Conduct routine service calls with patients to optimize equipment performance and ensure patient satisfaction
• Maintenance of patient and customer records in accordance with GDPR and internal governance standards
• There will also be a requirement to support a 24 hour on call service on a rotational basis. During this on call period you will be the main point of contact for out of hours queries and issue resolution and will be required to travel to patients and clients to resolve urgent issues relating to equipment failure.

Requirements:

• At least 1 year of experience in a customer or client focussed position
• Prior experience in a field based, service delivery or sales role.
• Full, clean driving licence
• Ability to empathise with our clients and patients, ensuring a professional and compassionate approach in often challenging or emotional circumstances
• Aptitude and interest in learning about new technology and the ability to convey complex information in a simple, user friendly manner
• Previous medical experience or clinical qualifications – e.g. nursing or patient liaison is a plus, but not required.
• Fluent English both written and spoken

If you're a motivated, customer-focused driver with the right qualifications and experience, we want to hear from you.