#10555 - Group Operations/After Sales Manager, 55k - 60k, Kilkenny

Kilkenny, County Kilkenny, Ireland

Job Openings #10555 - Group Operations/After Sales Manager, 55k - 60k, Kilkenny

We are currently looking to recruit an experienced Group Operations/After Sales Manager for our well-established client in the motor business.

Responsibility:

To act as a single point of contact between the Distributor and the Michael Lyng Motors Group for all aftersales matters
To ensure that our Customers across the Group receive outstanding service from our After Sales Teams
To implement processes to ensure that the Processes, Quality, and Pricing of Aftersales Service are seamless across our locations
To manage the aftersales teams to maximize revenue and profitability while controlling departmental expenditure
To ensure Aftersales brand standards are always implemented and adhered to.
Ensuring proper controls, policies, and procedures are in place within the parts & service departments.
To review department budgets & objectives regularly to address any shortfall.
To ensure high levels of data quality are recorded as per brand standards.
To ensure sufficient forward planning for yearly budgetary requirements is in place.
To monitor all departmental KPIs & take appropriate action to address any weaknesses.
To regularly review all service Recalls and Service Actions as per brand standards.
To identify and contribute to aftersales marketing strategy.
Ensure all warranty policies & procedures are adhered too at all times.

Requirements:

Salary:

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