Customer Service Administrator

Job Title: Customer Service Administrator 

Location: Dublin 15
Working Hours: Monday - Thursday: 8:45 AM - 5:00 PM, Friday: 8:45 AM - 4:00 PM
Salary: 30,000 - 33,000
Benefits: Pension, and additional benefits

About the Role:
We have an exciting opportunity for a motivated and professional Office Administrator to join our client's dynamic team based in the Dublin 15 area. In this fast-paced office environment, you will play a key role in ensuring that customers receive exceptional service. Your primary focus will be processing orders, handling credit notes, resolving customer queries, and managing online orders. Previous experience in supplies, stationery, or hardware is preferred, although not essential. This is a non-sales role, focusing entirely on customer service support and administration.

Key Responsibilities:

• Handle incoming customer calls and emails efficiently and professionally.

• Respond to customer requests, and address complex issues with a solutions-focused approach.

• Process customer orders, ensuring accuracy and timely completion.

• Manage and process credit notes and refunds.

• Handle and resolve customer queries related to orders and products.

• Provide administrative support to the wider team.

• Perform data entry and maintain accurate records.

• Assist in the preparation of quotations as required.

Requirements:

• Previous customer service experience is essential.

• Strong administrative experience and excellent organisational skills.

• Experience in supplies, stationery, or hardware is preferred but not mandatory.

• Excellent time management skills with the ability to multitask in a fast-paced environment.

• Strong attention to detail and ability to work independently.

• A confident, approachable personality with a team-oriented mindset.

• Excellent communication skills, both written and verbal.

• Flexible, articulate, and down-to-earth approach.

Salary & Benefits:

• Competitive salary range: 30,000 - 33,000, based on experience.

• Pension plan and other company benefits.

If you are looking to join a growing, supportive team and have the relevant administrative and customer service experience, apply today to start your next career chapter!